FAQ
Frequently Asked Questions
Company & factory
Who manufactures MODINA luggage?
Jiangxi Kaiwei Luggage Co., Ltd. — founded in 1992 in Xingan, Jiangxi. MODINA was registered in 2002 and Kaiwei in 2006; both brands are manufactured in Kaiwei’s own factory.
Where is the factory located?
Xingan County, Ji’an City, Jiangxi Province, China. Shell forming, assembly, quality control and packing all run under one roof on a 35 mu production base with 40,000 m² of floor space.
Which brands does Kaiwei manufacture for?
Satchi, BOSS, Woodpecker (TUCANO), ACE, Herbalife, Pierre Cardin, Septwolves and Ross, plus enterprise custom orders for KFC and JD.com.
What certifications does Kaiwei hold?
ISO 9001 (CQM), ISO 14001 and ISO 45001 management-system certificates, Jiangxi Famous Brand status, and 9 patent certificates — one utility model and eight design patents. The originals are shown on the certifications page.
How long has Kaiwei been making luggage?
Since 1992 — more than 30 years. The company began in handcrafted luggage in Xingan, moved to semi-automated production in 2011, and today runs 6 automated lines producing 3 million pieces a year.
Buying & cooperation
What is the minimum order quantity (MOQ)?
MOQ is set per program — it depends on the model, customization and packaging. Share your quantities and specs through the inquiry form and the export team will quote a firm program MOQ.
Can I order with my own brand (OEM/ODM)?
Yes. OEM programs cover logo plates, custom shell colors, printed linings and retail packaging; the in-house design team can also adapt existing series or develop new shells under ODM.
How do I get a quotation?
Send models, quantities, colors, customization, target price and timeline through the inquiry form. The export team replies with a firm quotation within 24 hours on business days.
What does the OEM process look like?
Six steps: inquiry, sampling, confirmation, mass production, final QC and shipping. The OEM process page walks through each step with realistic timelines.
Can I visit the factory?
Yes. Buyers regularly audit the Xingan plant before placing programs — the factory page shows the workshops. Arrange a visit through the inquiry form.
Products
What materials are the suitcases made of?
PC, ABS+PC and alloy composite shells across 19 series, in four constructions: aluminum frame, zip, line frame and arc frame.
What sizes are available?
From a 14" laptop case to 32" check-in. Every series page publishes the full size run with weights and dimensions.
Are the suitcases cabin-approved?
Cabin sizes are marked “Cabin” in the size table on every series page — 20" models are the usual cabin choice. Always confirm your airline’s current limits, as they vary by carrier.
Do the cases have TSA locks?
It varies by series — TSA locks, standard locks and latch closures are listed in the hardware section of every series page.
Quality & compliance
How does Kaiwei control quality?
In-line QC during production, weekly photo updates from the floor, and a full inspection before loading. Processes are ISO 9001 certified, from shell forming to final packing.
Can I get samples before ordering?
Yes. A pre-production sample takes 12–15 days and is revised until you sign off — only then does mass production start.
Can I get certificates and compliance documents?
Yes. Certificates are shown as issued on the certifications page, and the complete certificate pack is available to partners during onboarding.
Orders & logistics
How long does production take?
Lead time depends on the model, quantity and customization, and is locked into a schedule at quotation stage. Sampling takes 12–15 days.
What trade terms do you support?
FOB, CIF or DDP, as your program requires — agreed at quotation stage.
How is payment handled?
Payment terms are agreed per program at quotation stage — share your requirements in the inquiry and the export team will confirm.
After sales
What if goods arrive damaged?
Contact the export team with photos and your order details; claims are resolved under the program agreement.
Do you offer after-sales support?
Yes. The export team supports your program after delivery — reach them through the inquiry form with your order details.
Have specs, drawings, or a target price?
Send your requirements — our engineers reply with a manufacturable proposal and firm quotation within 24 hours on business days.